1. | Exit all Microsoft Office for Mac programs. |
2. | On the Go menu, click Home. |
3. | Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. |
4. | Open Preferences. |
5. | Look for a file that is named com.microsoft.word.plist, and move the file to the desktop. |
6. | Start Word, and check whether the problem still occurs. If the problem still occurs, exit Microsoft Word, and then restore the com.microsoft.word.prefs.plist file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the file to the trash. Note If you do not locate the file, the program is using the default preferences. |
7. | Exit all Microsoft Office for Mac programs. |
8. | On the Go menu, click Home. |
9. | Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. |
10. | Open Preferences. |
11. | Open Microsoft. |
12. | Locate the file that is named com.microsoft.word.prefs.plist, and move the file to the desktop. |
13. | Start Word, and check whether the problem still occurs. If the problem still occurs, exit Word, and then restore the com.microsoft.word.prefs.plist file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the file to the trash. |
14. | On the Go menu, click Home. |
15. | Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. |
16. | Open Application Support, and then open Microsoft. |
17. | Open Office, and then open User Templates. |
18. | Locate the file that is named Normal, and move the file to the desktop. |
19. | Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash. |
Workable Solutions | Step-by-step Troubleshooting |
---|---|
Fix 1. Repair Disk | Open Disk Utility > Select the primary hard disk on Mac and select 'First Aid' > Click 'Run'..Full steps |
Fix 2. Remove Word Preference | Open 'Library' > Open 'Preferences' > Copy com.microsoft.Word.plist file to desktop..Full steps |
Fix 3. Open and Repair Word | Start Word > Click 'Open' on the File menu > Click 'Repair' on the Open button..Full steps |
Fix 4. Recover Lost Word | Run EaseUS Mac file recovery software > Scan mac drive > Restore lost Mac word file..Full steps |